NESIM ELEC aims to provide reliable basketball equipment and customer satisfaction with every order. If you experience any issues with a product or delivery, our team will work to review the situation and provide appropriate assistance whenever possible.
Customers may request a return for eligible products within a reasonable period after delivery. Returned items should remain unused, undamaged, and in their original packaging with all included accessories and materials whenever possible.
If a product arrives damaged, defective, or different from the original order, customers should contact our support team as soon as possible with order details and supporting photos if available. We will review the issue and assist with replacement or refund options where appropriate.
Approved refunds are typically processed within several business days after the returned item has been received and inspected. Processing times may vary depending on the payment provider or banking institution.
Refunds may not be available for products that show signs of misuse, damage caused after delivery, or items returned in unsuitable condition. Certain clearance or special-order products may also be excluded from standard return eligibility.
For refund or return inquiries, customers can contact NESIM ELEC using the contact information provided on the website. Please include your order number and a clear description of the issue to help us respond more efficiently.